Shopping: FAQs

Product Delivery

Schools use Pictavo Community to help them sell yearbooks and ads online. Any products purchased on this site will be distributed by the school. The school will contact you with delivery/distribution information regarding your order. If you have any questions about the distribution of products, please contact your school for more information.



Cancel/ Return an Order

Pictavo Community processes your payment and sends the money to your school. Should you need a refund for some or all of your order, please contact your school directly since Pictavo Community is unable to refund any payments.



Printing a Receipt

After completing your purchase, you have the opportunity to print a receipt or save a pdf file of your receipt. If you check out as a guest, this is your only opportunity to do so. If you create an account, you can log in and print a receipt at any time. 

  1. Log in to Pictavo Community, click on My Account at the top right. 
  2. Click on Order History on the left. 

  1. Click on the Details button next to your order. 
  2. Click on either PDF or print to get a receipt. 



Using Discount Codes

Some schools choose to offer discounts to those who qualify (e.g. families buying multiple books, purchasers placing an early order, etc.). 

If your school has shared a discount code with you, you may enter it before you begin the checkout process following the steps below. 

  1. Once you have added your product to the cart, click in the Discount Code field at the bottom of your cart, enter the discount code and click Apply.

a. A message will appear indicating that the discount was applied and your total will be updated to reflect the appropriate discount.

b. If the code is no longer valid, a message will appear stating that the discount could not be applied to your order. Please try typing it again or contact your school for an updated code.

  1. Proceed to Check Out. You can refer to article the Purchasing Products for detailed steps to check out.

If you obtain and use a discount code that is not authorized by your school, you may be asked to pay the amount your order was discounted before the product is distributed. Please contact your school with any discount code questions.